Out of hours information
Information for students and parents:
 Childline is yours – a free, private and confidential service where you can talk about anything. We’re here for you online, on the phone, anytime. | www.childline.org.uk ☎ 0800 1111 |
 Your online mental wellbeing community. Free, safe and anonymous support | www.kooth.com |
 Whatever you're going through, a Samaritan will face it with you. We're here 24 hours a day, 365 days a year. | www.samaritans.org ☎ 116 123 |
 Supporting you and your mental health. Whether you want to understand more about how you're feeling and find ways to feel better, or you want to support someone who's struggling, we can help. | www.youngminds.org.uk 📱 YM to 85258 |
 We're the UK's leading children’s charity. We’ve been looking out for children for over 130 years
| www.nspcc.org.uk help@nspcc.org.uk ☎ 0808 800 5000 |
 We support a nationwide network of food banks and together we provide emergency food and support to people locked in poverty, and campaign for change to end the need for food banks in the UK. | www.trusselltrust.org |
 Get help for your symptoms. If you think you need medical help right now, 111 online can tell you what to do next. | 111.nhs.uk ☎ 111 |
 Thinking of suicide? Are you, or is a young person you know, not coping with life? For confidential suicide prevention advice contact HOPELINEUK. We are open 9am–midnight every day. | www.papyrus-uk.org ☎ 0800 068 4141 |
 We're fighting for mental health. For support. For respect. For you. | www.mind.org.uk info@mind.org.uk 📱 86463 ☎ 0300 123 3393 |
| Emergency services | ☎ 999 |
In February 2022, Barnardo’s launched a Telephone Helpline service in Suffolk.
It is a free and confidential emotional well-being service for parents, carers and young people aged 0-25 years.
It provides a signposting, information, resources, and support service that can help and direct callers to any appropriate services that are required. They take time to listen to establish the most appropriate support, and can provide a vast range of resources for specific advice.
The Telephone Helpline is available Monday-Friday, 9 am-5 pm. It has a voicemail facility where you can leave a message, and we will get back to you.
The Barnardo’s phone line number is ☎ 03456 002 090 (Option 2)
Information for staff:
If you have a safeguarding concern that occurs outside of school hours (for example, if you receive a troubling email from a pupil or parent) the correct protocol is as follows:
- Ring Customer First on ☎ 0808 800 4005
- If out of hours, this will be redirected to Emergency Duty Service. They will provide advice to the caller.
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